Today’s Perspective Shift

From: SOPs as dry instructions
To: SOPs as values-in-action

Theme for the Quarter: Tools With Soul
Theme for the Week: Train Your AI Like You Train Your Team

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✨ In Today’s Episode:

• Why SOPs should reflect how you’d do it, not just what to do

• How to write “culture-first” process docs

• Turning SOPs into Sovereign Operating Protocols

• The 3 layers of documentation most founders miss

SOPs with Soul

Your AI isn’t just doing work...it’s representing your voice.

🧠 ONE Smart Idea

When you write SOPs, you’re not just documenting steps.
You’re encoding decisions.

The best systems don’t just do things right.
They do the right things (in your voice, with your logic, and through your lens.)

So if your SOPs sound like ChatGPT wrote them in a vacuum?
Your AI will act like it’s working in one.

It’s time to put some soul in your systems.

📖 Story Spark

I once audited a founder’s email automation workflow.
It replied fast. Had decent tone. Even included emojis.

But one line stood out:
"I’ll get back to you as soon as I can."

It wasn’t wrong, just not right.
This founder never uses vague language like that. He always gives specifics, like “within 24 hours.”

Turns out, the SOP didn’t include tone guidance.
Just task instructions.

That one line?
It cost him a speaking gig. Looked unprofessional. Misaligned.

Small culture breaks = big trust losses.

⚙️ Tactical Application: Upgrade Your SOPs to SOPRs

Sovereign Operating Protocols (with Rituals)

Here’s how to level up your process docs:

Layer 1: What To Do (Tactical)

• Bullet out clear steps

• Include decision points, not just sequences

“If A client replies with concern → escalate to Nate within 2 hours”

Layer 2: How to Be (Tonal)

• Add brand voice notes

• Define emotional posture (friendly, firm, warm, etc.)

“Speak like a calm, strategic partner—not a panicked assistant.”

Layer 3: Why It Matters (Cultural)

• Remind team/AI of the values this SOP supports

• Link actions to beliefs

“We value clarity over speed. Better to wait 10 min than reply unclear.”

📌 Pro Tip:
Create SOPRs inside Notion, Scribe, or even Google Docs.
Add a “Values Layer” at the top (3 lines max) to set context.
Then embed that inside your AI workflows.

🔦 Tool Spotlight: Scribe + Notion Templates

• Scribe: Auto-generates SOP steps…then you add the culture layer

• Notion: Add toggles for “How We Talk” and “Why This Matters” to keep it skimmable but deep

• Loom: Include a 60-sec video explaining why this SOP exists (for humans + AI onboarding)

🧭 Intelligent Elevation

You’re not scaling tasks.
You’re scaling taste.

Every SOP is a little time capsule of your judgment.
And AI reads it literally.
So if your voice isn’t in there, it defaults to bland, fast, and culture-free.

Sovereign builders embed their beliefs at the process level.
They design systems that represent them even when they’re not watching.

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💬 Closing Insight

If your AI can follow your steps but can’t reflect your spirit…
you’re not scaling, you’re outsourcing.

💾 Save this if you’re rewriting your SOPs
🧠 Reply with one belief you’d embed in your process docs
➡️ Forward to a founder whose workflows need a culture tune-up

✍️

AiScaleTips is your founder clarity compass.
Most scale with chaos. You scale by design.

— Justin Glover